Awards and Accolades

Australian Security Medals Foundation (ASMF): Medal of Valour Award

Richard Pollack, security officer from our Protective Services division, received the prestigious Australian Security Medal of Valour Award from the ASMF. This was in recognition to the outstanding act of valour, courage and decisiveness above and beyond the call of duty at an incident at Private Mater Hospital, Brisbane, in May 2019.

Australian Security Medals Foundation (ASMF): St John Save life Award

The St John Save a Life Award recognises a person who contributes, through the application of first aid skills to saving the life of another person and St John awarded George Moussa, Deepak Deepak and Feisal Hussain an award for the critical incidents they played big parts in that helped to save a life of a member of the public.

FINALIST – Australian Service Excellence Awards (CSIA): Customer Service Project of the Year (2019)

Awarded Finalist in the Customer Service Project of the Year - Customer Integration category for the Customer Integrated Billing Project delivered to a top aviation client. The category is under the prestigious 2019 CSIA Australian Service Excellence Awards (CSIA).

The CSIA is Australia’s peak customer service body which provides education, certification and recognition to organisations and individuals in the field of service excellence. The judging criteria for the annual awards is based on the International Customer Service Standard (ICSS:2015-2020) framework of 27 specific measures taking the perspectives on: Learning & Growth, Operational, Service and Financial.

Australian Security Medals Foundation (ASMF): St John Save a Life Award

The Save a Life Award recognises security personnel who contribute, through the application of first aid skills, to saving the life of another person. Mary Theofanidis was recognised for exhibiting great courage and bravery for stepping forward to handle a difficult confrontation which involved a mentally unstable intruder during her shift

Australian Security Industry Association Limited (ASIAL): Individual Achievement – General

This award recognises excellence within the security ‘manpower’ sector of the industry, including service to customers and outstanding acts. Account Manager, Brad Gorman, was recognised in the Individual Achievement category for his extensive industry experience acquired over 22 years

Australian Security Industry Association Limited (ASIAL): Gender Diversity

This award is presented to an organisation that has demonstrated innovation and excellence in increasing gender diversity in management and leadership roles.

FINALIST – Australian Service Excellence Awards: Service Excellence in a Small Contact Centre

This award recognises frontline teams with fewer than 20 seats in smaller contact centres. Hosted by the CSIA Customer Service Institute of Australia, the awards recognise best practice and innovation in customer service.

The Australian Business Awards: CX Management [CXM]

The Australian Business Award for CX Management [CXM] recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in customer experience management.

The Australian Financial Review & PwC’s Private Clients Aspire Awards: Successful Family Business Award

This award recognises sustainable growth, business and family values & goals, succession planning, governance and conflict resolution strategies. Our operating company, SNP Security opened for business as Sydney Night Patrol & Inquiry Co Pty Ltd in 1923 and is the largest privately owned and operated security company in Australia. SNP Security is a fifth generation family business that has traded continually since its foundation.

Australian Security Industry Association Limited (ASIAL): Indigenous Engagement

This award is presented to an organisation that has demonstrated innovation and excellence in increasing indigenous employment in management and leadership roles. We are proud to be recognised for our One Team One Dream program, which aims to widen the accessibility of job opportunities for Indigenous workers in the security industry to make a sustainable difference for the Indigenous community.

FINALIST – Outstanding Security Performance Awards (OSPA): Outstanding Partnership

This award recognises a successful security partnership that delivers outstanding performance. We are proud to be a finalist based on our partnership with Sydney Airport – One Aviation Security Team. The One Aviation Security Team represents the alignment of organisations goals between us and Sydney Airport’s organisational goals that focused on team standards, performance and behaviour.

Outstanding Security Performance Awards (OSPA): Outstanding Partnership

For the first time in history, ASIAL partnered with the global Outstanding Security Performance Awards (OSPAs) for the launch in Australia. We are honoured to receive the Outstanding Security Partnership Award, based on our intensive working partnership with one of Australia’s most iconic airline’s – Qantas. As winners of this award, we now have the opportunity to represent Australia in the international OSPA awards.

Australian Security Industry Association Limited (ASIAL): Gender Diversity

The ASIAL awards acknowledge the outstanding achievements of security professionals from across the country. We recognise that the security sector has historically been a non-traditional environment for women, and we are honoured to be recognised for our commitment to gender diversity in the security industry by receiving the ASIAL ‘Gender Diversity’ Award.

Australian Security Medal (ASM)

Senior Managing Director Tom Roche was awarded the ASM medal by the Australian Security Medals Foundation (ASMF). The medal recognises the exceptional career and character of a person within the security industry. This medal acknowledges Tom’s consistent contribution of protective and innovative security services to the Australian community.

Australian Security Valour Medal (ASVM)

Each year a small number of security personnel are awarded an Australian Security Valour Medal. Over the years, a number of our security guards have been honoured with this prestigious award, recognising their outstanding acts of valour and courage above and beyond ‘the call of duty’.

Canine Service Medals

Our canines with their handlers were recognised by the Australian Defence Force Trackers and War Dog Association for more than five years of service to the Australian government.

NSW Business Chamber Award for Innovation Excellence

We were awarded the state award for Excellence in Innovation at the NSW Business Chamber State Awards. This award recognises our significant investments to transform the security industry with education, training and an emphasis on customer service.

International LearnX Award for the Best E-learning Project

We have a strong focus on innovative learning and we have long recognised the value of helping our employees become skilled in their roles. Our “Catch Me If You Can” E-learning module was awarded a gold award by E-learning Age Magazine, Europe’s leading magazine and website for E-learning users.

Canine Service Medals

Our canines together with their handlers were recognised by the Australian Defence Force Trackers and War Dog Association for more than five years of service to the Australian government.

Canine Service Medals

Our canines together with their handlers were recognised by the Australian Defence Force Trackers and War Dog Association for more than five years of service to the Australian government.

NSW Business Chamber Award for Innovation Excellence

We received the NSW Business Chamber’s Roger Pysden Business Innovation Award for Excellence: an acknowledgement of the significant investments to transform the security industry with education, training and an emphasis on customer service.

Senior Management Team

Industry leaders who provide strategic and executive influence towards the growth of Certis.

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