FINALIST – Australian Service Excellence Awards (CSIA): Customer Service Project of the Year (2019)
Awarded Finalist in the Customer Service Project of the Year - Customer Integration category for the Customer Integrated Billing Project delivered to a top aviation client. The category is under the prestigious 2019 CSIA Australian Service Excellence Awards (CSIA).
The CSIA is Australia’s peak customer service body which provides education, certification and recognition to organisations and individuals in the field of service excellence. The judging criteria for the annual awards is based on the International Customer Service Standard (ICSS:2015-2020) framework of 27 specific measures taking the perspectives on: Learning & Growth, Operational, Service and Financial.