The Certis Difference

The Certis Difference

What makes Certis unique?

Security+ is made possible by Certis’ rich heritage in physical security, deep market insights, and unique ops-tech capabilities.  

It combines advanced security, facilities management and customer experience into a single holistic service, supported and underpinned by technology.

This unique approach helps our customers break down silos within their organisations, creating synergies that translate to a better user experience for their customers.

Security+ is also about ops-tech. With many years of experience running operations for our customers, we know what it takes to run good operations. This experience, knowledge and best practice is at the core of our technological design and helps us deliver efficient and effective operations.

Security+ makes Certis Security Australia a unique ops-tech outsourcing partner. We are committed to driving great value and delivering a competitive advantage for our customers.

Ever wondered where our advanced ops-tech capabilities are born? Certis Commonwealth in Singapore functions as a ‘Living Lab’ where new technology is operationalised in a live environment. 

Built on a ‘Digital Twin’ framework, it is designed to improve operational efficiency, drive process optimisation and enhance service excellence through the convergence of the physical and digital worlds.

Executive Briefing Centre (EBC)

Inspired by Certis in Singapore, the EBC at our Sydney Head Office is anything but conventional. Our EBC has been built to deliver tailored presentations to key clients and prospective customers including solutions on safety and security, operations orchestration, liveability and sustainability. 

These things combined provide a unique experience and deliver strategic insights and practical real-world solutions.

The EBC experience is about our customers, their business, their industry and how technology can help. ​

We help our customers manage change and disruption effectively with our unique Business Process Re-engineering and OperationsTM (BPRO®) framework.

We start with the end in mind — aligning our goals with our customers’ desired outcomes.

Guided by design thinking, we place our stakeholders at the centre of all that we do. We adopt a problem-solving approach, encouraging our people to innovate. All this while empathising with customers’ challenges and operational realities.

We create optimum solutions with the intelligent use of technology, building upon the deep experience of our talent and disciplined and robust operational processes to our customers’ benefit.

We believe in building strong and lasting partnerships, collaborating and co-investing with our customers to achieve joint success.

BPRO® is the best way forward for businesses with critical operations that are facing challenges in today's world of disruptions.

Certis plays a key role working with leading aviation hubs in Asia Pacific and the Middle East to keep passengers safe and enable airports to excel in passenger experience. 

Our services include access control checks, pre-boarding passenger screening and check-in baggage screening, among others.

Take a look at some of our longest standing aviation customers: 

Singapore Changi Airport - Certis provides more than 3,000 armed and unarmed aviation security officers to Singapore’s world-class aviation facility. 

Sydney Kingsford Smith Airport - Through its operating company SNP Security, Certis Security Australia provides aviation security officers to the largest and busiest airport in Australia. This partnership has been in place for over 50 years.

Hamad International Airport, Qatar - Voted the Best airport in the Middle East for the 4th year running (2018) and the 5th Best Airport in the World.

 

 

How does Certis Security create a future ready workforce that is ready for Industry 4.0?

 

Certis Security Australia rises to this challenge by delivering learning and development programs that make a difference to our employees and customers, thereby ensuring a future ready workforce that understands the dynamic, changing world we live in. This extends to our promise to always delivering security guards with the right qualifications and the right training to deliver assurance to our customers of the reliable service they can trust. This is all brought together with a technology-enabled learning infrastructure, so our learning and development offerings deliver a workforce that is ready to protect and prevent risk.

We deliver our training expertise across Asia Pacific through our learning and development teams, partnering with our registered training organisation - Certis Academy Australia and global parent providers Certis Corporate University in Singapore.

Below are the four pillars Certis Security Australia uses to develop a future ready workforce.

 

 

Timely, customised, flexible, bite sized, on the job learning is delivered to our teams via our global Learning Management System (Certis LMS). Laptop, desktop, tablet or smart phone, we bring the learning to the client site and can customise the content based on the environment, customer requirements and compliance factors.

Certis supports employees in enhancing their digital skills through next generation technologies such as Cloud technology, Data Analytics, Robotics and 5G technology. Training programs also incorporate the learning of digital skills such as the Office 365 suite of tools for their daily work.

 

Training employees to be multi-skilled workers by taking on multiple roles and develop skillsets that are needed for the future is a key pillar of our training programs. Career pathways, succession planning and individual development programs ensure our workforce stays engaged and connected to the changing environment we serve.

Human-centred partnership is a key capability we develop in our leaders. It is important our leaders understand our clients and their customers’ needs in the services we deliver. The Certis Corporate University partners with Certis Academy Australia to deliver professional development and leadership training on a global scale.

The Certis leadership pillars focus on developing our future ready leaders, including continuous quality improvement frameworks, human centred design methodologies; best practice in customer service and embedding the key capabilities to build high performing teams.

 

 

Registered Training Organisation

 

Certis Security Australia established its Registered Training Organisation (RTO) Certis Academy Australia in February 2020, with the purpose of supporting our learning and development programs on a national basis. The RTO’s focus is to deliver nationally accredited competencies, skill sets and qualifications in the area of frontline leadership and technical skills to our frontline teams.

The benefit to our people, clients and their customers in holding an RTO status, is the assurance that Certis’ training and assessment delivery programs meet industry approved standards and consistency together with reliability is guaranteed across our Australian footprint.

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